Return Policy

Nancy Wingren Design is a boutique design firm specializing in custom luxury outdoor designs and furnishings.

Professional Services & Design Fees: All professional and design services fees are Non-Refundable
Furniture & Accessory Sales: All furniture and accessory sales associated to approved design work will be final sale and Non-Refundable

Accepting Delivery

Before you sign for delivery, thoroughly inspect every package / carton for signs of damage

You are REQUIRED to inspect your delivery for any sign of damage. The driver is expected to wait while you unwrap and inspect the delivery for damages. If you find one or all pieces that are damaged or slightly damaged, it is YOUR responsibility to REFUSE the delivery of any item that is damaged. If you sign the Delivery Recipt and accept delivery, you will not be able to make a damage claim for reimbursement of cost or replacement of any damaged pieces.

Signing For Delivery

When your sign for delivery, even if the package appears only slightly damaged, please have the driver wait while you unbox/unwrap item and inspect for damage. If the package looks significantly damaged, you may refuse delivery or have the driver wait while you unbox/unwrap item and inspect for damage. In either case, take pictures of damage area's of items packaging as well as any damage to items and REFUSE delivery of just the damaged items. Then notify us right away so that we can expedite the the claims process. All freight companies allow a specific amount of time for you to inspect your shipment before the driver leaves. If you sign for your delivery with out inspecting all packages and/or not refusing delivery of damaged items without noting specific damages on delivery receipt we can not process a damage claim for you.

We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don’t hesitate to contact us.